Shipping Policy
1. Shipping Coverage:
We currently ship Pan India.
2. Shipping Charges:
- Free Shipping on all orders.
- No Cash on Delivery (COD) orders accepted
3. Dispatch Time:
Orders are processed within 1–3 business days after confirmation.
4. Delivery Time:
Once shipped, orders typically arrive within 7-12 business days depending on your location.
5. Tracking:
You’ll receive a tracking link via SMS/email once your order is dispatched.
Q1. Can I change my delivery address after placing the order?
A: If your order hasn't been shipped yet, we got you. Just reach out to us quickly via WhatsApp or DM — we’re pretty responsive.
Q2. What happens if I miss my delivery?
A: No worries! The courier usually attempts delivery 2 times. If you still miss it, we’ll reach out and help reschedule or sort a solution.
Q3. Who bears the shipping cost for exchanges?
A: Whether the exchange is due to a damaged/defective item or a size issue, all shipping charges will be fully borne by us.
Q4. How long does it take to receive an exchanged item?
A: Once your exchange request is approved and the original item is picked up, the replacement item will typically be dispatched within 3–5 working days, subject to stock availability.
Q5. What proof is required for damaged/defective item claims?
A: A clear, continuous unboxing video (from the moment you open the package until the product is fully visible) is mandatory. Photos or incomplete videos will not be accepted.
Q6. What happens if the required size is not available?
A: If the size you request is not available, you may select an alternate product of the same value. If you do not wish to choose another product, we will issue a refund via Bank Transfer or GPay within 7–10 working days.